We’re glad you’re trying to get in touch! Do you have a question about your package? First, check our FAQ below, as it covers the most commonly asked questions. Can’t find your answer? You can always contact us at the bottom of this page.
1. Where is my package?
After placing your order, it typically takes 1-2 business days to process your order and 4-6 business days for delivery in the Netherlands & Belgium. If these days have passed, please contact our customer service.
2. Where can I find my Track & Trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also, check your spam folder, as our emails sometimes end up there. Please note that it may take some time for your Track & Trace link to become active.
3. How can I track my order?
You can track your order using the Track & Trace number you received via email. Enter the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.
4. I’m not satisfied with my package
Visit our Exchanges & Returns page to return your package.
If you can’t find the answer to your question, you can of course always contact us:
Email: info@pevako.com
