We have a 30-day return policy, which means you have 30 days from the receipt of your item to request a return.
If your product is unused and in its original packaging, you are still within the 30-day purchase period, and the product meets the conditions below, we are happy to offer you a full refund! We provide a 100% satisfaction or money-back guarantee because we believe our products are of the highest quality and will exceed your expectations.
To initiate a return, you can contact us at info@pevako.com
Please note: return shipping costs are always the responsibility of the customer if they simply change their mind about the purchase.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can contact us at any time for any return inquiries via info@pevako.com
For returns, please use the address below, and always contact customer service first;
F, Kang Zhong Building
No. 2 Commercial Second Street
Niushan Zhong Wu Wei, Dongcheng Street
Dongguan City
Postal Code: 523000
Damages and Issues
Check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue. If your order is damaged, you can request a replacement free of charge; for a second occurrence, you will receive a full refund.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days of purchase, for any reason, without justification. As noted above, your item must be in the same condition as received, unused, with labels, in the original packaging, and unopened. You will also need the receipt or proof of purchase.
Items Not Eligible for Full Returns
Free or promotional items are not eligible for a refund. If the above return conditions are met and the return is approved, you will receive a store credit.
Why can’t beauty & health products be returned?
A list of hygiene products that cannot be returned or refunded (not exhaustive) includes: underwear, bikinis, makeup, hair styling products, skincare products, etc. We take hygiene and public safety seriously and do not allow returns of beauty and health products for the safety of all our customers. We are not alone in this; other beauty and health retailers also do not accept returns for the same reasons.
Refunds
We will notify you whether your refund is approved or not. If approved, you will automatically receive your money back via your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us via info@pevako.com
